AFTER-SALES SERVICE

Shenyang Kejing always adheres to customer-centricity and provides professional, efficient and worry-free after-sales guarantee to ensure that the equipment maintains stable performance throughout the entire use cycle.

1. Warranty policy

✅ 12-month warranty period: During the warranty period, if the equipment parts are damaged due to non-human factors, our company will replace or repair them free of charge to ensure the normal operation of the equipment.

✅ Quality commitment: All equipment is new and unused products, and strictly meets the quality, specifications and performance requirements specified in the contract. Under the premise of correct installation, use and maintenance, our company guarantees that the equipment maintains stable and reliable performance during its service life.

2. Quality Assurance and Maintenance Services

Acceptance and warranty period responsibilities:

· Equipment acceptance is based on corporate standards. If the quantity, quality or specifications are found to be inconsistent or the equipment is defective during the acceptance or warranty period, our company will provide the following safeguards:

· Within 15 working days after receiving the notice, the product manufacturer will repair or replace the defective equipment or parts free of charge.

· Provide remote technical support, including equipment operation, operation, maintenance, and repair training, and provide complete training materials.

· During the warranty period, we are responsible for hardware maintenance and software upgrades of the equipment without any additional charges (except for damage caused by human factors or natural disasters).

Shenyang Kejing is committed to providing customers with stable and reliable equipment support and high-quality after-sales service, making your scientific research and production more secure and efficient!